At Paradise Cakes we do everything we can to ensure our products reach you in perfect condition.

Paradise Cakes will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

Paradise Cakes is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

In the case of a product return the customer has a choice of a refund, exchange or replacement as long as the product in question is in stock. If the product is not in stock then a refund will be issued.